// legal

Refund Policy

Last updated: 7 November 2026

The short version: if my work has a problem, I'll fix it. If it can't be fixed, or the failure is major, you're entitled to a refund under the Australian Consumer Law. If you cancel a project, you pay only for work already done, and anything prepaid for work not yet done is refunded.

1. Your rights under the Australian Consumer Law

My services come with guarantees under the Australian Consumer Law (ACL) that can't be excluded. Services must be provided with acceptable care and skill, be fit for any purpose you made known to me, and be delivered within a reasonable time when no timeframe is agreed.

Minor problem: I'll fix it within a reasonable time at no cost. If I don't, you can have someone else fix it and recover the reasonable cost from me, or cancel and get a refund for the unused portion.
Major problem: you can cancel the service and get a refund for the unused portion, or keep it and get compensation for the drop in value.

This policy adds to those rights. It never takes them away.

2. Defects and bugs

If something I've delivered doesn't work as agreed in your quote, tell me within 30 days of delivery and I'll fix it free of charge. After 30 days, I'll still fix genuine defects in my work where the ACL requires it. Problems caused by later changes from someone else, by third-party services, or by new requirements aren't defects, but I'm happy to quote for them.

3. Cancelling a project

Before work starts: any deposit is refunded in full, less any third-party costs I've already paid on your behalf with your approval (such as a domain registration or licence).
Part-way through: you pay for the work done up to the cancellation date, at the rates or milestone values in your quote. Anything you've prepaid beyond that is refunded. You receive the work completed to date once paid for.
After completion: I don't offer refunds for change of mind once work has been delivered and accepted. This doesn't affect your ACL rights if there's a problem with the work.

4. Monthly support and retainers

You can cancel a monthly plan at any time by email. Cancellation takes effect at the end of the current paid month, and you won't be charged again. The current month isn't refunded for change of mind. If I fail to provide the agreed support in a given month, you're entitled to a refund for that month.

5. Third-party costs

Fees for third-party services, such as domains, hosting, app store developer accounts, paid plugins and payment processing, are set by those providers. Refunds of those fees depend on each provider's own policy.

6. How to request a refund

Email dkvb.dev@gmail.com with your name, the project, and what went wrong or what you'd like to cancel.
I'll acknowledge your request within 5 business days and work with you to resolve it.
Approved refunds are paid to your original payment method within 10 business days.

If we can't agree, you can contact the Office of Fair Trading Queensland at qld.gov.au/fairtrading for free help resolving the dispute.

7. Free items

The mailing list is free. You can unsubscribe at any time using the link in any email.